餐馆预订决定

概述：

　餐馆预定在任何优秀的餐馆都是运作的一个的整体部份。经常会有人提前几个星期或几天就开始计划他们的宴会并且向餐馆提前预定。

这样的提前预定提供了餐馆管理能力方面的准备：:

　1. 许多人在一个具体的时间内预定。

　2. 安排和指示一个高峰时段。

　3. 有机会来确认，转移和分散高峰期。

　4. 桌子、服务生和食物准备的配置/分配。

　5.流在实施的时候理顺工作程序。

　简而言之，提前预定提供一个机会避免不仅顾客而且餐馆管理的诧异，为餐馆管理和有效的餐桌的管理提供了一个有效的工具。预定管理保持了传统上的一种预订形式。用餐者需要打电话给那餐馆并在服务期间安排预订。在过去的一年里,预定管理成为酒店发展的一个新的方向。由于英特网的发明和它在每天生活中的使用，餐馆正朝着在线预定的方向发展。从一个方面使得用户预订更具有弹性，并且每次都很便利。



1．酒店预定的计算机系统

　现在有四个供应商提供能使餐桌管理系统和预定管理系统结合的合伙餐馆电子预定预约（ERB）这是一个与Internet相连的计算机硬件和软件系统。合伙餐馆需要一个ERB以代替传统的钢笔和铅笔预订系统.。这个系统相比传统的预定，提供的一些好处如下：

　1. 触摸屏计算机

　2. 一系列管理工具

　a. 运作的报告

　b. 基层管理软件

　c. 追踪取消，未经预约和预订名单

　d. 消除超额预定

　e. 查看客户预订历史记录



外文原文（复印件）

Restaurant Reservation Decision

BY

P.N. JAIRAM

OVERVIEW

Restaurant Reservation is an integral part of operations at any fine dining restaurant. Often patrons plan their lunch and dinner engagements several weeks or days ahead and make restaurant reservations in advance. Such advance reservation provides the restaurant management the ability to prepare in respect to:

　　1. Number of people expected at a given service period

2. Timing and indication of a 'rush-hour'

3. Opportunity to recognize, divert and spread the 'rush-hour'

4. Allocation/ distribution of tables, staff and food preparation

5. Smooth work flow during operations

In short, advance reservations provide an opportunity to avoid surprises to both costumers and the restaurant management, and a tool for effective table management.

Reservations are traditionally maintained in a book form. Diners need to call the restaurant during operational hours to make a reservation. During the last year, making reservations at restaurants has taken a new route. With the invent of Internet and its utility in everyday functioning, restaurants are also moving in the direction of online reservation, offering its patrons the flexibility to make restaurant reservation from a place and at a time convenient to them.

　

1. ELECTRONIC RESERVATION SYSTEMS